Your data. Handled with care.

01Who We Are

Major Global is an e-commerce company providing electronics, technology products, gadgets, power solutions, home equipment, lifestyle products, and other related products to customers.

We currently serve customers across Nigeria, Ghana, and Kenya, subject to product availability, delivery coverage, and applicable laws.

We are committed to handling personal information responsibly and in accordance with applicable data-protection and privacy laws.

For customers and individuals in Nigeria, our privacy practices are guided by the Nigeria Data Protection Act 2023 (NDP Act) and applicable guidance issued by the Nigeria Data Protection Commission (NDPC). The NDP Act establishes Nigeria's framework for the lawful, fair, transparent, and secure processing of personal data.

02Information We Collect

We may collect personal information that you voluntarily provide to us, information generated when you use our website, and information necessary to process and fulfil your orders.

Depending on how you interact with Major Global, the information we collect may include:

Personal and Contact Information

This may include:

• Full name
• Email address
• Telephone or mobile number
• Delivery address
• Billing address
• City, state, country, and postal information
• Other contact details you provide to us

We do not intend to collect more personal information than is reasonably necessary for the purposes for which it is processed.

Order and Transaction Information

When you purchase products from Major Global, we may collect information relating to:

• Products purchased
• Order numbers
• Order dates
• Delivery information
• Payment or transaction status
• Billing information
• Customer service communications relating to your order

Where payment processing is handled by a third-party payment provider, that provider may collect and process payment information in accordance with its own privacy policy and security practices.

Communications

When you contact us through our website, email, telephone, social media, messaging services, or other communication channels, we may retain information contained in those communications in order to respond to your enquiry and provide customer support.

This information may be used to maintain website security, improve performance, understand how visitors use our website, and improve our services.

03How We Use Your Information

We may use personal information for legitimate business and service purposes, including to:

• Process and fulfil orders
• Confirm purchases
• Arrange delivery
• Provide customer support
• Respond to enquiries and requests
• Manage customer accounts
• Process eligible returns, refunds, exchanges, or after-sales requests
• Communicate with customers regarding orders or services
• Improve our website, products, and services
• Maintain website security
• Prevent fraud, abuse, or unauthorized activity
• Maintain business and transaction records
• Comply with applicable legal and regulatory obligations
• Send marketing communications where permitted and where appropriate consent or another lawful basis is required
• Conduct internal analysis, reporting, and business improvement
• Protect the rights, property, security, and legitimate interests of Major Global, our customers, and other persons

We will not use personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by applicable law.

04Legal Basis for Processing

Where applicable, Major Global processes personal information on one or more lawful bases recognized under applicable data-protection law. These may include:

Consent

Where required, we may process your personal information based on your consent. You may withdraw consent where applicable. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Contractual Necessity

We may process information when it is necessary to provide products or services you have requested, process your order, arrange delivery, or otherwise perform our obligations to you.

Legal Obligations

We may process personal information where necessary to comply with applicable laws, regulations, legal proceedings, regulatory requirements, or lawful requests from competent authorities.

Legitimate Interests

Where permitted by law, we may process information for legitimate business purposes, such as improving our services, maintaining website security, preventing fraud, protecting our business, and providing relevant customer communications, provided that such processing does not improperly override your rights and interests.

05Cookies and Similar Technologies

Major Global may use cookies and similar technologies to improve your browsing experience and website functionality.

Cookies may help us:

• Keep the website functioning properly
• Remember preferences
• Understand website traffic and usage
• Improve website performance
• Maintain security
• Understand which products or pages are of interest to visitors
• Support certain advertising or marketing functions, where applicable

Some cookies may be placed by third-party service providers whose services are integrated into our website.

Where required by applicable law, we will provide appropriate information and controls regarding non-essential cookies. You may also be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

06How We Share Personal Information

Major Global does not sell your personal information simply because you visit or shop on our website.

We may, however, share personal information with trusted third parties where reasonably necessary to operate our business and provide our services. These may include:

Delivery and Logistics Providers

We may provide necessary information such as your name, telephone number, and delivery address to courier, logistics, and delivery providers so that your order can be delivered.

Payment Service Providers

Where applicable, payment providers may process payment and transaction information necessary to complete your purchase.

Technology and Service Providers

We may use third-party providers for services such as website hosting, website security, e-commerce functionality, analytics, customer support, email communication, cloud storage, marketing services, technical maintenance, professional and legal advisers.

Government and Regulatory Authorities

We may disclose information where required or permitted by law, court order, regulatory requirement, law-enforcement request, or other lawful process.

We expect third parties that process personal information on our behalf to handle that information appropriately and in accordance with applicable legal and contractual requirements.

07International Data Transfers

Because Major Global serves customers across multiple African markets and may use technology or service providers located in different countries, personal information may in some circumstances be processed or stored outside the country in which it was originally collected.

Where personal information is transferred across borders, we will take reasonable steps to ensure that the transfer and subsequent processing are carried out in accordance with applicable data-protection requirements.

08How We Protect Your Information

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, unauthorized disclosure, loss, misuse, alteration, destruction, accidental disclosure, or other unlawful processing.

Security measures may include access controls, authentication procedures, secure technologies, administrative safeguards, and other appropriate measures based on the nature and sensitivity of the information.

However, no internet transmission, electronic storage system, or online service can be guaranteed to be completely secure. For this reason, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.

09How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to complete transactions, provide customer services, maintain business records, resolve disputes, enforce agreements, prevent fraud, and comply with legal requirements.

When personal information is no longer reasonably required, we will take appropriate steps to delete, destroy, anonymize, or otherwise securely dispose of it, subject to applicable legal requirements.

10Your Privacy Rights

Depending on your location and applicable law, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information in appropriate circumstances
• Request restriction of certain processing
• Object to certain processing
• Withdraw consent where processing is based on consent
• Request information about how your personal information is processed
• Exercise other rights provided by applicable data-protection law

For customers and data subjects in Nigeria, these rights are supported by the data-protection framework established under the Nigeria Data Protection Act 2023.

11How to Exercise Your Rights

If you would like to exercise a privacy right or ask a question about how Major Global handles your personal information, you may contact us using the details below:

When submitting a request, we may need sufficient information to verify your identity. We will handle valid privacy requests within the timeframe required by applicable law.

12Marketing Communications

If you choose to receive promotional communications from Major Global, we may send you information about new products, special offers, promotions, discounts, product launches, and company announcements.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting us directly.

Even if you opt out of promotional communications, we may still send important service-related communications, such as order confirmations, delivery updates, or transactional messages.

13Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment providers, or external services. These operate independently from Major Global and have their own privacy policies. We are not responsible for the privacy practices, security, or content of third-party websites.

14Children's Privacy

Our website and services are intended for general consumers and are not specifically directed toward children. We do not knowingly collect personal information from children where prohibited by law.

If you believe a child has provided personal information to us improperly, please contact us immediately so we can take appropriate action.

15Data Breaches and Security Incidents

If Major Global becomes aware of a personal-data breach that requires notification under applicable law, we will take appropriate steps to investigate, contain, and address the incident and make any required notifications to affected individuals and/or regulatory authorities.

16Accuracy of Personal Information

We aim to maintain accurate and reliable personal information. You are responsible for providing accurate information when creating an account, placing an order, or communicating with us. If your information changes, you may contact us to request an update.

17Changes to This Privacy Policy

Major Global may update this Privacy Policy from time to time to reflect changes in business operations, technology, legal requirements, or industry practices. We encourage you to periodically review this Privacy Policy to stay informed.

18Contact Us

If you have questions, concerns, complaints, or requests regarding this Privacy Policy or the way Major Global handles personal information, please contact us: